How To Find Your Ideal Bra and Why It Matters

Customer Experience

My AHA Moment

My AHA Moment

“You’re so sensitive.” When I was growing up, I heard that a lot. It wasn’t a compliment. As a kid I was hurt by every mean spirited word on the playground. I knew I was supposed to “have a thick skin” and let mean girl bitchiness “roll

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Three Keys To Retaining Customers For Life

Three Keys To Retaining Customers For Life

“Here you go.” That’s what the shoe salesman said, thrusting two boxes in my direction as he simultaneously began to walk away. I was pretty stunned and started doing a mental checklist: Had I smiled at the guy? Yes. Had I asked politely to see the selected

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The Doughnut Effect – Create Amazing ROI

The Doughnut Effect – Create Amazing ROI

Hot doughnuts. They’re pretty hard to resist – which is why so many stores have that big ol’ neon sign in the window, announcing when there are hot, fresh servings of doughy, sugary bliss on hand. Cars have been known to swerve over multiple lanes of traffic

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When Businesses Treat Customers Like Booty Calls

When Businesses Treat Customers Like Booty Calls

When Businesses Treat Customers Like Booty Calls Customer relationships are like dating. Let’s say you meet a guy and you like him. You go out once and it’s great. But then he never calls or writes. How would you feel about that guy? How psyched would you

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